All bookings are made with South American Projects S.A.S. – Colombia, By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
Dates, itineraries and prices are valid from 01 January 2011 until 31 December 2012. Beyond 31 December 2012 dates, itineraries and prices are indicative only.
You are required to pay a non-refundable deposit of US$250 for your booking to be confirmed. If your booking is made within 30 days of the departure date then the full amount of the quoted price of your travel itinerary is payable at the time of booking.
Acceptance of booking and final payments
Acceptance of your booking will be confirmed by us in writing. This payment is deemed to be confirmation that the Client has read and accepts the South American Projects S.A.S Booking Conditions. Clients booking through a Travel Agent or by telephone, fax, email or online will be deemed to have read the booking conditions and accepted them. Please refer to your booking confirmation invoice for details regarding final payments.
Payment of 50% of the quoted price of your specific tailor made itinerary is due from 30 to 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. The rest of the remaining balance of the final price will be paid no later than 30 days before the departure date.
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. If you are 70 years of age or over we also require you to complete and forward a Self-Assessment form. A form will be sent for you to be completed with all relevant details and sent back to us before we can start booking local services included in your itinerary. Your booking cannot be confirmed without provision of these details.
For any bookings or additional services accepted within 15 days of departure we reserve the right to charge a minimum US$100 late fee to cover our additional administration costs.
Cancellation by the customer
If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. If you wish to cancel a trip, you need to provide written confirmation via email, with the understanding that:
- 60 days or more prior to departure, we will retain the deposit;
- between 30 and 16 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
- Any time after this, we will retain 100% paid by you in connection with the booking.
Different fees may apply to airline tickets depending on the carrier being used. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
Cancellation by South American Projects S.A.S
We may cancel a trip at any time up to 30 days before departure if, due to unforeseen circumstances such as natural disasters, political instability or other external events that make it not viable for us to operate the planned itinerary or have a direct effect on your personal safety. If we cancel a trip you may choose between us applying the amounts paid toward an alternative trip or receiving a full refund discounting the administrative charges. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations or non-refundable flights.
- The land price of your trip includes:
- all accommodation as listed in the detailed travel itinerary
- all transport listed in the detailed travel itinerary
- sightseeing and meals as listed in the detailed travel itinerary
- the services of a group leader as described in the detailed travel itinerary
The land price of your trip does not include:
- international flights
- internal flights not specified
- taxes and excess baggage charges unless specified
- meals other than those specified in the detailed travel itinerary
- Visa and passport fees
- travel insurance different to the basic travel insurance offered by us during the length of the tour
- Optional activities and sightseeing and all personal expenses
Prices and surcharges
Our trip prices are based on currency exchange rates as at June 2012. We reserve the right to impose surcharges up to 30 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. We will not surcharge any booking for travel once paid in full.
Minimum age: For the majority of our trips the minimum age for children is 10. All travellers under the age of 18 must be accompanied by an adult who is responsible for the child's day to day care. Variations: A minimum age of 18 applies to all tailor made itineraries, while a minimum age of 5 applies to our Family trips.
Maximum age: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and a Self-Assessment form is required for all passengers 60 years and over.
Our trips are 100% guaranteed to depart once they have been discussed, confirmed and pre booked by the customer.
Tailor made tours depart all year around according to the specific travel plans and interests of our customers.
Passport and visas and vaccinations
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates to visit Colombia. Your passport must be valid for 6 months beyond the duration of the trip. According to Colombian immigration policies, few countries are asked for a visa prior to arrival including Ireland. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other personal reason. It is the responsibility of the Client to be in possession of any vaccinations and preventative medicines as may be required for the duration of the tour.
Travel insurance is compulsory for all travellers in our tours and should be taken out at the time of booking and before arrival to Colombia. At a minimum your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; failure to provide this will result in the Client being prevented from joining the tour without refund.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
Change of itinerary
While we endeavour to operate all trips as described we reserve the right to change the trip itinerary by external causes that escape our control and may risk your safety during your trip. Before departure, if we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, or accepting an alternative tour offered, or a price adjustment to your quoted price. After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you.
Authority and local regulations on tour
Our tailor made tours are designed for our customers to travel independently but monitored by our operational office. For those who decide to include a tour guide as part of the services included in their itinerary in part or during the full length of the trip, the decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being of the group, the group leader may order you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of the Republic of Colombia, and you also agree to travel in accordance with our responsible travel guidelines. According to local regulations, any of our clients involved in any sort of child prostitution will face immediate cancellation of any travel arrangements made by our company with no right of refund.
Acceptance of risk
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes may present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.
Limitation of liability
We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law:
- any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded
- you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
- any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
- To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking. Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your tour leader or local representative in arranging optional activities does not render us liable for them.
Errors & omissions
Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including emails, website and Trip Notes we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.
Claims & complaints
If you have complaints about your trip please inform your tour leader or our local representative at the time in orders that then they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
Photos and marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
All money received as payment for your holidays is immediately deposited in a Clients' Trust Account. Even though the Client Trust Account is held in Colombia, it is not bound by Colombian regulations; it is a reflection of the Australian tourism industry legal standards. Your money remains there until your holiday is completed or the services comprising your holiday have been paid for by us. So you can be sure that the money that you pay will be used to cover the cost of your trip because it is safeguarded.
The laws of Colombia govern these Booking Conditions and any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Colombia.
South American Travels S.A.S, Av Jimenez No. 5-16 Of 303, Bogotá, Colombia, South America.
We recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.
Personal information and other data we collect
Information is collected from you primarily to make it easier and more rewarding for you to use our services.
Colombian Travels collects personal information when you register for a service or otherwise voluntarily provide such information. Such as:
Booking a trip with us.
Colombian Travels does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.
We may combine personal information collected from you at different times to provide a better user experience, including customizing content for you.
Colombian Travels server automatically record information when you visit our website, including the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. This information is used to make improvements to our site and make it easier to find the information you are looking for.
- We may use personal information to provide the services you've requested, including sending email newsletters, or sending printed materials to your e-mail.
- We may also use personal information for auditing, research and analysis to operate and improve our services.
- Providing you with notices regarding goods or services that you have purchased or may wish to purchase in the future
- Developing new services and improving the current content and general administration of the site and our services Improving the quality and design of the site and services to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends
- We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.
For more information about our privacy practices, please contact us any time.